City Of Athens New Government Jobs Part-Time Temp Electric Dispatcher

Job Requirements include, but are not limited to the following:  Monitors radio frequencies and incoming telephone lines.  Receives calls for service. Responds to and relays pertinent information to field units and other response agencies.  Monitors and operates a variety of computer equipment. Provides dispatching service for all utility departments including calls for electric lines and poles down, power outages, trees on power lines, gas leaks, water leaks, house fires, general complaints, other emergencies, etc. Maintains and files all gas tickets, maintenance orders, outage records, etc.  Enters outage information into the Outage Management System. Clears outages on the OMS once power is restored.  Prints outage reports as directed.  Additional duties include screening visitors, customer service, handling customer problems and complaints, processing mail, and providing information to the general public. Completes a wide variety of written and computer logs. Maintains accurate records and performs data entry.  Types correspondence as needed. Maintains positive public relations at all times, while providing a high service level.  Employee must exercise confidentiality, initiative, independent judgment, and discretion to handle job functions.

Educational Requirements, Licenses, and Certifications:  18 year or older.  High School Diploma, GED and/or equivalent work experience. Valid Alabama Driver’s license with history of good driving record.  

Work Experience and Related Job Knowledge:  One-year experience handling high volume multi-line phone system.  Knowledge of utility organization and responsibilities of employees to direct incoming telephone and radio calls to appropriate personnel a plus.  General knowledge of utility system including geographical locations.   Strong basic math skills to add, subtract, multiply, and divide.  

Communication and Interpersonal Skills:  Excellent interpersonal skills.  Strong organizational skills. High level of flexibility. Ability to react quickly and effectively to problem situations. Ability to comprehend problems and to adopt reasonable solutions and action plans.  Emotional stability to work in stressful and dangerous situations. Ability to tolerate high levels of physical, mental, and environmental stressors. Ability to remain calm and to function effectively in high stress situations and hazardous conditions. Ability to deal calmly and effectively with difficult and belligerent persons. Ability to consistently demonstrate a high level of judgment and discretion required for maintaining confidential and sensitive information.   Ability to handle multiple priorities effectively. Ability to be self-motivated and to work autonomously to accomplish work. Ability to make sound independent decisions. Ability to solve problems and to diffuse conflicts.

Physical Requirements & General Abilities:  Physical strength, ability, and mobility to perform all essential job functions with or without accommodation.  Ability to perform recurring walking, bending, crouching, stooping, stretching, reaching, or similar activities. Ability to lift moderately heavy items such as boxes of books and supplies.  Ability to see, to hear, and to speak well enough to receive and communicate verbal and written reports clearly. Ability to see well enough to read text without error and to operate equipment safely and to discern colors and shades of colors.   Ability to sit for extended periods of time.  Ability to operate a computer and telephone system for extended periods of time.   Ability to work in a confined office area.  Ability to operate a telephone and a radio.  Knowledge of Utility departments and city policies and procedures. (Can be acquired on job.)  Ability to be on-call as required. Ability to work shifts, weekends, and non-standard work hours as needed. 

City Application Required.  Apply at City of Athens Human Resources Department, City Hall Municipal Offices, 200 W. Hobbs Street, Athens.  Inquiries: 256-233-8737 or on website www.athensal.us .  The City of Athens is an Equal Opportunity Employer and complies with all facets of the Americans with Disabilities Act.   All reasonable accommodations will be considered for qualified applicants.  The City is a drug-free workplace.  Pre-employment drug screen and physical required. The City of Athens does not discriminate on the basis of race, color, sex, national origin, religion, age or disability in employment or the provision of services, programs, or activities.