General Statement of Duties
Coordinates and assists with customer service support for the operations of an assigned Parks and Recreation Facility.
Distinguishing Features of the Class
The principal function of an employee in this class is to serve as the Parks and Recreation Department's representative at a Recreation Facility to ensure compliance with all program guidelines and safety requirements. The work is performed under the supervision of a Center Director or Recreation Supervisor but some leeway is granted for the exercise of independent judgment and initiative. An employee in this class performs the duties of other employees in the Parks and Recreation Department as required or as assigned by supervisory personnel. The principal duties of this class are performed in various recreational settings, including recreation, cultural arts and programs. Work is performed indoors and occasionally outdoors in hot, cold or inclement weather.
Examples of Essential Work (Illustrative Only)
- Provides oversight at a Parks and Recreation facility, including supervising activity participants, enforcing organizational guidelines and ensuring all appropriate safety standards;
- Assists with a sports, recreation, cultural arts, rehabilitative or other related recreation activity to promote a professional presentation of such activities;
- Promotes an environment of participation in which all interested citizens may participate in a scheduled activity;
- Provides guidance to individual recreation participants;
- Documents any accident or incident or failure to adhere to set polices and informs Parks and Recreation administrative staff as necessary;
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions;
- Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
- Attends meetings and training sessions to remain current on the principles, practices and new developments in assigned work areas;
- The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other department and City employees, members of community organizations and the public;
- Responds to citizens' questions and comments in a courteous and timely manner;
- Ensure Recreation Facility is ready for public use;
- Receive and process monetary transactions including, cash, credit and debit cards, both in person and via the phone;
- Performs customer service and administrative duties, including answering phone, greet visitors and participants, fill out appropriate forms, and scheduling use of facilities;
- Performs other related duties as assigned.
Required Knowledge, Skills and Abilities
- Knowledge of department and recreation facility rules and regulations;
- Knowledge of safety principles and procedures involved in recreational activities;
- Knowledge of recreation facility programs and activities;
- Skill in the use of modern office equipment;
- Skill in performing basic mathematical calculations such as addition, subtraction, multiplication, division, and percentages;
- Skill in organizing and planning;
- Skill in decision making and problem solving;
- Skill in interpersonal relations and in dealing with the public;
- Skill in oral and written communication;
- Ability to work cooperatively with others.
Acceptable Experience and Training
- Some experience in a recreational activity; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications
None
Essential Physical Abilities
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
- Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to perform reporting and recording requirements;
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to participate in recreational activities and supervise assigned programs;
- Ability to intermittently sit, stand, walk, or stoop;
- Ability to occasionally lift light objects weighing less than 24 pounds.
"This class specification is not an employment agreement or contract. Management has the exclusive right to alter this class specification at any time without notice."
